Mission and values

Mission

To provide affordable water and sewerage services ensuring good quality of life for customers, sustainable development of the city, creation of water consumption culture and conservation of the Baltic Sea environment  

Vision

We see Vodokanal among the world's best providers of water and sewerage services in terms of service quality and environment protection.

 Values

  • Responsibility to future generations

Сareful and efficient use of natural resources including water, energy, forests, etc.

  • Responsibility to the customers

Continuous studies of the customers' expectations and requirements, improvement of customer interaction procedures to raise the level of satisfaction with the water and sewerage services.

  • Responsibility to the staff

Continuous improvement of labour safety, decent salaries and wages, social security for the company employees and their families, and for the retired employees.

  • Openness to the public and responsibility before the society

Transparency of the company activities, access to reliable information on the company work and history, close contacts with the mass media, educational institutions, public and environmental organizations – all that constitutes the basis of our information policy.

  • Innovative approach

Incorporation of international best practice in the company management, the use of advanced technologies and creation of know-how in different fields of activities – that is the only way to reach success and to be a leading company.