Water for a big city
SUE “Vodokanal of St. Petersburg” provides drinking water to 5 million citizens and tens of thousands of companies and enterprises. One more task of Vodokanal is to collect and treat wastewater.
Mission and values
Mission
To provide affordable water and sewerage services ensuring good quality of life for customers, sustainable development of the city, creation of water consumption culture and conservation of the Baltic Sea environment
Vision
We see Vodokanal among the world's best providers of water and sewerage services in terms of service quality and environment protection.
Values
- Responsibility to future generations –
Сareful and efficient use of natural resources including water, energy, forests, etc.
- Responsibility to the customers
Continuous studies of the customers' expectations and requirements, improvement of customer interaction procedures to raise the level of satisfaction with the water and sewerage services.
- Responsibility to the staff
Continuous improvement of labour safety, decent salaries and wages, social security for the company employees and their families, and for the retired employees.
- Openness to the public and responsibility before the society
Transparency of the company activities, access to reliable information on the company work and history, close contacts with the mass media, educational institutions, public and environmental organizations – all that constitutes the basis of our information policy.
- Innovative approach
Incorporation of international best practice in the company management, the use of advanced technologies and creation of know-how in different fields of activities – that is the only way to reach success and to be a leading company.
