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Attention!:
All messages related to failures of the water supply and sewerage networks, disturbance of water supply and wastewater disposal mode (no cold water, weak cold water pressure, poor quality of cold water, cold water leakage, no cover on a manhole etc.) are received by HotLine specialists 24/7

via tel. +7 (812) 305-09-09.

Messages acceptance policy

Messages will be rejected if they contain the following:

  • issues beyond the competence of SUE “Vodokanal of St. Petersburg”;
  • obscenities and offensive language;
  • calls for overthrow of the established order and incitement to ethnic hatred;
  • issues requiring identity details (signature, seal, etc..) in compliance with the established procedure.