Mission and strategy
To provide high-quality water and wastewater services to the customers taking care of the environment and creating a responsible attitude to water resources
Goals
- To supply to the customers the drinking water which complies with the world’s quality standards and rules.
- To create an advanced wastewater disposal system which would ensure environmental well-being of the megalopolis.
- To maintain an efficient business management system ensuring the company development.
- To create conditions for sustainable development of the megalopolis, to build healthy environment for future generations, to meet the social responsibility principles.
Strategies
- To improve reliability and efficiency of the water and wastewater systems through rational use of the company’s resources, implementation of advanced management systems and accounting methods, upgrading of water and wastewater treatment processes.
- To ensure continuous improvement of services.
- To use the latest scientific (including the nano- and biotechnologies) achievements in the company operations.
- To build the culture of rational water use.
- To understand the customer needs and strive to satisfy them fully in line with the company’s present possibilities and interests.
- To improve continuously the personnel qualifications, to create a professional team, to build an effective staff management system based on the principles of responsibility and motivation.
- To implement Vodokanal’s environmental policy, to meet the principles of sustainable development.
- To create the image of an open company with stable development trends.
Values
- Responsibility before future generations
Careful attitude to, and efficient use of water resources, maintaining and development of the city’s water system for the purpose of further efficient use.
- Responsibility before the customers
To work in the interests of the customers at all phases of their interaction with the company. Participation in the city infrastructure development.
- Responsibility before the staff
High responsibility before the personnel, support of labour safety, financial stability, personal growth and self-development.
Openness to the public, interaction with the authorities, mass media, social and environmental organizations and educational institutions constitute an essential element of the company stability and development.
Innovative approach to management, implementation of advanced technologies, using the experience of the leading international companies for the purpose of meeting the company goals. |
